Canadutch
Growing up the child of a musician, I know how much their instruments mean to them. When I was younger I would never have dreamed of taking out my father’s guitar and playing with it, although I’m sure he would have loved if I’d wanted to later on. It’s their creative outlet and they choose their instruments with great care to ensure that they get the precise sound they are looking for. My father just bought a new guitar in the past few months that he has been looking for for YEARS, looking again and again in music shops for that specific make and model with the perfect sound he wanted.
When mom told me today about a local musician back home who is currently in the middle of a fight with United Airlines in regards to their breaking his prized possession, a Taylor guitar, I just had to use my blog to help get the word out for him. After trying to reason with United Airlines to be reimbursed for the $1200 he spent out of his own pocket to get the guitar back in working condition, he was turned down and blown off.
That is when he came up with the ingenious idea to write three songs about his experience, put them on YouTube and share them with the world. Pretty clever, huh?
According to my mother, Dave Carroll was on a local morning show this morning telling his story and said that United Airlines has contacted him since the first video was released but there still has been no resolution. The second song has been written and they are in the process of putting the video together now, and the third will probably rely on what further actions United Airlines take in order to rectify the situation.
You can read the full story here on Dave’s website, and if you want to help his cause, send your friends to his video.
I think we’ve all (especially those of us in NL, am I right?) suffered bad customer service and found ourselves helpless and unable to do anything about it. It’s not often someone comes up with a way to get the word out there and fight back, so lets do what we can to help him out!
I like this article. Thank you.
Read about this on CBC online yesterday and forwarded it to the Dutchie as a heads up since he keeps saying that he’s bringing nothing to Canada when he retires there except his guitars. Hmmmmmmm…
Wooohoooo!!!! Good for him! United are who we flew with in the States and there check-in staff said rheumatoid arthritis (including two knee replacements) was not a disability. Even though we had spoken with them ahead of time to get a seat with extra legroom sorted.
.-= Heather´s last blog ..Lost In Translation =-.