Jan Jansen, huh..

Yesterday our speed was cut by our ISP (Chello). When I spoke to them on the 9th the guy I was speaking with told me that if I called back if we were cut off, that it could be reset. I phoned yesterday and got this guy, and I told him what the guy before him said. His response was along the lines of “You went over the limit, you were cut off, deal with it”. I explained again what the guy before him told me and why but he refused to do it. So I asked why would the first guy tell me one thing, and then him tell me that it’s not possible. So I asked for the name of the first person I spoke to (because I foolishly didn’t write it down at the time, you’d think I’d learn!).

He refused to give me the name of the guy. When I asked why he’d just say “That is not possible” (oh my god, DAT KAN NIET! DIE DIE!). I asked him if they have a policy against telling customers the name of the CSR’s they spoke with prior to their current conversation, even though they say their names when they first begin the call. He kept saying “Yes we have a policy, a fair usage policy and you went over the limit”. Totally avoiding the question, which was blatantly because he couldn’t tell me they DID have that policy, because they don’t.

We argued for approximately an hour, going back and forth and finally I gave up and asked his name. He told me Jan Jansen, I said ok and wrote it down and hung up. Then I asked Xander and our neighbour Wendy, who was down here hanging out with us at the time. They said that’s pretty much like him telling me “My name is John Smith”. So I got Wendy to call back and speak Dutch to them and ask if they have a Jan Jansen there. I mean, it was possible but I just wanted to make sure this guy was shitting me before I did anything about it.

When the CSR she was speaking to told her there was no such person, she gave me the phone and I told him what happened. He was extremely apologetic and told me that the person I was speaking to earlier made a point of not logging the call in the computer, so on my account it was as if I didn’t even call. Which conveniently prevented them from being able to see who he was. He did say that I could write a letter to their head office and there was probably some way they log which CSR’s access each account or whatever. I have every intention of doing it, not only did he refuse to help me, refuse to let me speak to the person who said they would, but he also kept muting his phone and forgetting to stop laughing before he unmuted it. When I asked him if he and his co-workers were having a good laugh, he said “HAHA Yes we are!”. Oh, how I hope and pray that their calls are taped. Jan Jansen has not heard the last of me.. whoever he is!

Anyhow, the last guy I spoke to was extremely helpful and he reset our data limit so we can download faster than a measly 9 kB/sec like we were yesterday.

That’s Dutch customer service for ya, the right hand doesn’t know what the left hand is doing and you have to search like a needle in a fucking haystack to find someone who will actually help you.

Moving on…

We took Bailey to the vet yesterday. He apparently has some sort of doggie flu. She gave him a needle in his thigh to stop him from having the runs and he yelped and kept trying to wiggle away into our arms. Again, don’t know how parents do it, my heart was breaking. Wasn’t long after we were home that he was chasing the cats and trying to sneak some poo out of the litterbox. Amazing how quickly they recover…

In other news, Xander and I are full on with project baby again. After a few months of not-so trying we have decided to get busy again (hehe quite literally!). Last night we made up our very own special conception prayer, not like either of us are religious but we are slightly mental and maybe a bit superstitious. It goes a little something like this:

(To the tune of “Now I lay me down to sleep”)

Now I lay me down to sleep
While the sperm inside me creep
To the egg my ovary made
Conception do not be delayed!

The real prayer goes:

Now I lay me down to sleep
I pray the lord my soul to keep
If I should die before I wake
I pray the lord my soul to take

That’s what I used to say when I was little on the odd day that my parents felt some ridiculous need to make me pray. I like the new version better. It’s surprisingly non-dirty considering Xander and I made it up. Too bad I’m not a witch, it sounds like a great spell!