FOAD Thursday – Eneco

This week I want Eneco (our current, and soon to be former, energy company) to FUCK OFF AND DIE!  Argh, I hate them to the very core of my existence!!

When we got back from Canada we got a huge bill from them that we weren’t expecting, and the entire amount was taken out of our account in one huge lump.   It left things really tight before Christmas and caused us both a lot of stress.   We had been on the phone with them four different times, of course, getting four different stories.  We kept cancelling the payments and making arrangements, just to have the wrong amounts come out again.   Then each time we spoke to someone they said that the person before them had made a mistake and then new arrangements were made.

… and more incorrect payments were removed from our account!

I think January is a rough month for everyone, either from end of year bills, spending too much on the kids, too much holiday partying, trips home or whatever it was that drained their bank accounts.   Ours was a mixture of a trip home and a massive bill and we are still recovering from it.

Today, we saw that once AGAIN Eneco has taken money out of our account.  Twice as much as they were supposed to!  When we called we got the usual bullshit excuses of the person we spoke to before them making a mistake… blah blah blah.   This time we didn’t correct the payment and allowed the larger amount to be taken out, but we made it clear to them that we want the automatic withdrawals to stop and we’d rather they send us bills instead that we can pay ourselves.   We’re sick and tired of paying for their miscalculations!   I know it is our bill and we did earn it, but when you expect a certain amount to come out, you budget yourself accordingly.. bah.

Yeah, I hate them and we are in the process of switching to Eon as our energy provider.  I don’t know much about them but Xander says they are cheaper.  I don’t care about that, I just hope to GOD they have better, more well trained, non-imbecile customer service representatives!